HEAP Program by CAPSLO

HEAP (Home Energy Assistance Program) is a Federal Program managed locally by CAPSLO (Community Action Partnership of San Luis Obispo County, Inc).  For low-income (based on household size and gross income) households, this program offers a one time per year payment toward utility bills (gas, propane, electric).

Eligibility requirements include:

  • Resident of San Luis Obispo County
  • Be income eligible
  • Provide income documentation for all adult household members during prior 6 weeks
  • Provide current gas and electric bills (2nd page must show service address)

Note: Priority is given to household with small children, seniors age 65+ and for those with disabilities.  Most likely, this program will be busy during winter/colder months.

Q: How do you apply?

A: There are online HEAP applications (English and Spanish).  Within this link are all the contact numbers and additional information for CAPSLO.  Since March 16th, 2020 there is no walk-in office so all applications are sent by email, fax, USPS mail or drop box out office door.  There is a pickup box outside office for new applications (multi-pages).

Q: What are financial parameters for income eligible?


Q: Does CAPSLO provide assistance with reviewing utility bills?

A: CAPSLO asks for copies of both utility bills.  They will assist with only one.  If you leave it blank, they make their own judgment call, but request cannot be changed later.  In other words, completely everything yourself, accurately.

Q: How long does it take CAPSLO to process utility assistance application?

A: Up to 5 to 10 days.

Q: Should you expect a HEAP payment, and therefore not pay on-time?

A: No.  Continue to pay (or make payment arrangements) with utility company.  HEAP is not guaranteed to be paid by the bill’s due date.  If you’re eligible, the credit will be sent directly to the utility vendor within 6-8 weeks.  In other words, everything is as normal (for paying) until you actually see a credit on your bill.

Q: Any items to know about the application?

A: Complete the entire checklist of requirements precisely.  Don’t use whiteout.  They’re wanting copies of all household income and current within last 6 weeks.

Q: What are side benefits of applying for HEAP assistance?

A: The exacting process thoroughly reviews finances, and has suggestions for creating and managing a budget.

This entry was posted in Social Services, Social Worker. Bookmark the permalink.

Leave a Reply